Terms and Conditions of the Kovalite Online Store

These terms govern purchases at www.kovalite.com and the use of a customer account. Please read them before placing an order.

1. Seller and contact

The seller is Kovalite sp. z o.o., ul. Czereśniowa 12, 80-126 Gdańsk, Poland, tax identification number (NIP) 5833424927, REGON 388545760, National Court Register number (KRS) 0000892487. You can contact us by email at contact@kovalite.com or by post at the address above.

“Store” means www.kovalite.com. “Customer” means a person placing an order or using the Store's services. “Consumer” means a natural person entering into a legal transaction that is not directly connected with their business or professional activity. To the extent provided by applicable law, certain consumer rights may also apply to a natural person entering into a contract directly related to their business activity when the contract is not professional in character for that person.

2. Using the Store and customer accounts

You do not need an account to browse products. To use the Store, you need an internet-connected device, an up-to-date browser and an email address to place an order. A customer account provides access to order information and account details. Creating and using an account is free and voluntary. You may also order without an account if the Store offers that option.

Customers should provide accurate information and use the Store lawfully. You must not submit unlawful content. To close an account, contact contact@kovalite.com. Closing an account does not affect rights and obligations arising from contracts already concluded or any legally required retention of data. You can report technical issues with the account or Store to the same address; we will respond without undue delay.

3. Products and orders

Product descriptions set out their main features. To place an order, select products, add them to the cart, provide the information required for delivery and billing, choose from the available delivery and payment methods, and review the order summary. You can correct your information before final confirmation. The button that completes the order indicates the obligation to pay.

Before you place an order, the Store shows the total price of the products, taxes, delivery costs and any other charges due. We send an email acknowledging receipt of the order. A sales contract is concluded when we confirm acceptance of the order for fulfilment. If we cannot fulfil an order, we will tell you and refund any payment received for the unfulfilled part.

4. Prices, payment and delivery

Prices displayed in the Store include taxes unless expressly stated otherwise. The currency and final amount are shown during checkout. Available payment methods, delivery countries and options, their costs and estimated delivery times are displayed in the cart and at checkout. Delivery options may depend on the country, products and address. Promotions and free delivery thresholds apply under the conditions shown in the Store when the order is placed.

The estimated time to process and deliver an order within Poland is 1 to 5 business days unless the product description or checkout states otherwise. For international delivery, the estimated period from payment confirmation to receipt is 3 to 7 business days unless a different period is stated for the order. These times are estimates. If we cannot meet an agreed deadline, the Customer's rights under applicable law apply. We provide the order confirmation and sales documentation as required by law.

5. Withdrawal and returns

A Consumer buying at a distance may withdraw from the contract without giving a reason within 14 days from the day the goods are received by the Consumer or a person designated by them other than the carrier. If goods are delivered separately, the period starts when the last item is received. Sending the withdrawal statement before the deadline is enough to meet it. You may email contact@kovalite.com or send the statement to the seller's postal address. You may use the statutory model withdrawal form, but this is not mandatory.

Return the goods no later than 14 days after notifying us of withdrawal to Kovalite sp. z o.o., ul. Czereśniowa 12, 80-126 Gdańsk, Poland. The Consumer pays the direct cost of returning the goods unless we expressly agree to cover it. The Consumer is responsible for any reduction in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning.

We will refund payments received, including the cost of the least expensive standard delivery offered for the order, no later than 14 days after receiving the withdrawal statement. We may withhold the refund until we receive the goods or evidence that they have been sent back, whichever occurs first. The refund will use the same payment method unless the Consumer expressly agrees to another method at no extra cost.

The right of withdrawal does not apply, among other cases, to goods delivered in sealed packaging that are unsuitable for return for health protection or hygiene reasons after the seal has been broken following delivery. The mere fact that a product is a cosmetic or was bought on promotion does not automatically exclude the right of withdrawal. Other statutory exceptions apply only where relevant to the particular contract.

6. Complaints and conformity of goods

If goods do not conform to the contract, the Consumer may submit a complaint to contact@kovalite.com or the seller's postal address. Providing the order number, a description of the problem and the requested remedy helps us handle the complaint; omitting them does not remove statutory rights. The Consumer may request repair or replacement and, in cases provided by law, a price reduction or termination of the contract. The seller bears the costs of bringing the goods into conformity.

We will respond to a Consumer's complaint within 14 days of receipt. The consequences of not responding within this period are determined by the Polish Consumer Rights Act. The seller's liability for non-conforming goods is independent of the right of withdrawal and any warranty. These rights also apply to a product whose sealed packaging has been opened.

7. Personal data

Information about the processing of personal data and cookies is available in our Privacy Policy. Signing up to the newsletter is voluntary and subject to the terms presented beside the sign-up form.

8. Disputes and final provisions

Consumers may use out-of-court dispute resolution, including assistance from a consumer ombudsman or the Polish Trade Inspection Authority. Information about available procedures is at polubowne.uokik.gov.pl. Access to a procedure depends on its rules and, where required, the parties' consent.

Polish law applies to contracts. This choice of law does not deprive a Consumer of the protection of mandatory provisions of the country of their habitual residence, where those provisions apply. Disputes with Consumers are heard by courts with jurisdiction under applicable law.

We may change these terms for important reasons, such as changes to the law, the product range, payment or delivery methods, or the operation of the Store. Changes do not affect orders placed before they take effect. If a change concerns the ongoing account service, we will inform users of the change and their rights as required by law. The current version is available in the Store.